Track Your Order
Track Your Order
Once your order has been placed and shipped, you will receive a shipping confirmation email containing a tracking number and a direct link to monitor your package in real time. We partner with reliable carriers to ensure your delivery arrives safely and on schedule.
How to Track Your Order
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Locate the shipping confirmation email sent to the address you provided at checkout.
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Click the tracking link included in the email, or copy the tracking number provided.
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Paste the tracking number into the carrier's official tracking page to view the current status and estimated delivery date of your package.
If you cannot find your shipping confirmation email, please check your spam or junk folder. You may also log in to your Treasure Gal account to view your order history and retrieve tracking information for any completed or shipped orders.
Tracking Updates
Please allow 24 to 48 hours after receiving your shipping confirmation for the tracking information to become active. Carriers occasionally experience delays in updating their systems, so if your tracking number does not show any movement immediately, we recommend checking again after a few hours.
Delivery Timeframes
Estimated delivery times are provided at checkout based on your selected shipping method and destination. While we make every effort to meet these estimates, actual delivery dates may vary due to factors beyond our control, such as carrier delays, weather conditions, or customs processing for international orders.
Lost or Delayed Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking with neighbors, building management, or the carrier directly. For any concerns regarding lost or significantly delayed shipments, please contact our support team at treasuregal@hotmail.com with your order number, and we will assist you in investigating the matter.
Need Further Assistance
If you encounter any issues with your tracking number or have questions about your shipment, do not hesitate to reach out to us. Our customer support team is ready to help you at treasuregal@hotmail.com. Please include your order number in the subject line so we can respond as quickly as possible.
We appreciate your patience and trust in Treasure Gal. Your satisfaction is important to us, and we are committed to keeping you informed every step of the way.